Concerns and Complaints
When Issues Arise, Process Matters
No one enjoys handling a complaint, but sometimes your board may have to!
Following the right process helps ensure things are addressed fairly, promptly, and at the appropriate level.
This session is for newer board members and those looking for a refresher.
Join us as we explore:
- The difference between concerns and complaints
- Your board’s role
- Dealing with a complaint
- Support and next steps
Learning Resources
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