Concerns and Complaints
Navigating the process with confidence, consideration, and fairness.
No one enjoys handling a concern or a complaint, but sometimes your board may have to!
Is your board equipped to handle complaints constructively, transforming challenges into meaningful improvements?
Join us as we explore:
- The nature and scope of concerns and complaints
- How to follow your concerns and complaints process while ensuring natural justice and transparency
- Steps your board should take when a complaint involves a staff or board member
- What happens when a complaint cannot be resolved.
Learning Resources
Click on the link(s) below to access the resources for this event and other useful information.
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